Shipping & Returns

Shipping Policy

We ship to the US and Canada.

We use a handful of carriers including FedEx, DHL, UPS, USPS, Canada Post and Purolator.

We offer free shipping on all orders over $60 USD/ $80 CAD. Orders for less than that amount will be charged a flat $8.00 USD / $11 CAD fee. Orders that include a subscription will always ship for free.

Standard shipping: Delivery time ranges from 3-6 business days once your order has shipped.

Orders are shipped Monday through Friday. Orders take 1 business day to be processed at our warehouse. You can expect your order to ship 1 business day after it is placed.

Please note that orders can not be changed or canceled after having been placed.

Please note that we are not responsible for delays from the carrier.

Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

Your first purchase of any product(s) can be returned within 30 days for a refund or exchange. Any subsequent purchases of the same product are not eligible for a refund.

Please note, all Refill Pouches are final sale. Refill Pouches are exempt from our 30 day policy and cannot be refunded or exchanged.

Customer incurred Shipping Charges are not refundable.

We do not offer return labels; shipping for returns will be at your own expense.

To initiate a return please email us at bonjour@sanssavon.com.